SUPPORT

How We Can Help

Our support team is dedicated to helping you get the most out of our Shopify apps and integrations. Whether you need assistance with ezInvoices, Sagify, or want to discuss custom solutions for your Shopify store, we're here to help.

Support Options

Technical Support

Call us at: 514-705-7965

  • →Installation assistance
  • →Configuration guidance
  • →Troubleshooting help
  • →Feature requests

Custom Solutions

  • →Custom integration development
  • →Workflow optimization
  • →Business process automation
  • →Specialized features

Response Times

We typically respond to all inquiries within 24 hours during business days. For urgent matters related to Sagify or ezInvoices, please mention this in your message, and we'll prioritize your request.

Frequently Asked Questions

How do I install ezInvoices?

Installing ezInvoices is simple and takes less than 5 minutes:

  1. Visit the Shopify App Store and search for "ezInvoices"
  2. Click "Add app" and authorize the installation
  3. Configure your invoice settings (company info, tax details)
  4. Start generating invoices from any order page!

How does Sagify connect to my Sage 50 software?

Sagify uses a secure desktop connector that bridges your Shopify store with your local Sage 50 installation. The connector runs on your computer where Sage 50 is installed and automatically syncs data based on your configured schedule. No cloud storage of financial data - everything stays on your local network for maximum security.

Can I customize my invoice templates?

Yes! ezInvoices offers extensive customization options including your company logo, colors, fonts, and layout. You can add custom fields, payment terms, notes, and even translate invoices into multiple languages. Many businesses use our templates to match their brand guidelines perfectly.

What happens if I need to sync historical orders?

Sagify can import historical orders from any date range you specify. During initial setup, you can choose to sync all past orders or start from a specific date. The app handles duplicate prevention automatically, so you won't create duplicate entries if you've already entered some orders manually.

Do your apps work with Shopify Plus?

Absolutely! Both ezInvoices and Sagify are fully compatible with Shopify Plus. They scale seamlessly to handle high-volume operations and support Plus-specific features like multiple locations and advanced workflows. Many of our Plus merchants process thousands of orders daily without issues.

Is my data secure?

Security is our top priority. ezInvoices processes data entirely within Shopify's secure infrastructure. Sagify keeps your financial data on your local network - we never store sensitive accounting information in the cloud. Both apps use encrypted connections and follow industry best practices for data protection.

Can I cancel anytime?

Yes, you can cancel your subscription at any time directly from your Shopify admin. There are no long-term contracts or cancellation fees. If you cancel, you'll have access until the end of your current billing period. Your data remains available for export before cancellation.

What kind of support is included?

All plans include comprehensive support via email and phone. We provide detailed documentation, video tutorials, and step-by-step guides. For complex integrations or custom requirements, our team offers personalized setup assistance. Most support requests are resolved within one business day, often much faster.

Documentation & Resources

Getting Started Guides

  • →ezInvoices Quick Start Guide - Set up invoicing in 5 minutes
  • →Sagify Installation Tutorial - Connect Shopify to Sage 50
  • →Best Practices for E-commerce Accounting
  • →Multi-currency Setup Instructions

Video Tutorials

  • →Invoice Customization Walkthrough
  • →Sage 50 Sync Configuration
  • →Troubleshooting Common Issues
  • →Advanced Features Deep Dive

Note: Detailed documentation is available within each app after installation. Look for the "Help" or "Documentation" links in your app dashboard for context-specific guides.

Quick Troubleshooting Tips

ezInvoices not showing on order page?

Check that the app is enabled in your Shopify admin. Clear your browser cache and refresh the page. Ensure you have the necessary permissions to view app embeds.

Sagify sync errors?

Verify Sage 50 is running and not in use by another user. Check your firewall settings. Ensure the Sagify connector is running in your system tray. Review the sync log for specific error messages.

Invoice formatting issues?

Update to the latest version of ezInvoices. Check your template settings for conflicts. Try resetting to default template and recustomizing. Contact support with a sample invoice for quick resolution.

Get in Touch

Use the form below to reach out to us. Please provide as much detail as possible about your inquiry to help us assist you more effectively.