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Privacy Policy for Fatturino

ezApps Software Inc.

Effective Date: November 1, 2026

ezApps Software Inc. ("ezApps," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use Fatturino (the "Service"), our Shopify app that turns your store's orders into Italian electronic invoices (FatturaPA) and transmits them to the Sistema di Interscambio ("SDI") operated by the Agenzia delle Entrate.

This Policy applies to the B2B use of the Service by merchants and should be read together with our Terms of Service. It is specific to Fatturino; our other products are covered by their own policies.

1. Scope of This Policy

Fatturino is a compliance service for merchants who sell in Italy. When you install the app, it reads order data from Shopify, builds the electronic invoice the law requires, sends it to SDI through an accredited transmission provider, records the outcome, and places the accepted document in ten-year legal storage (conservazione a norma).

Important:

Unlike a pure sync tool, Fatturino must keep a copy of every invoice it transmits. An electronic invoice is a fiscal document that Italian law (DPR 633/1972 and the rules on conservazione digitale) requires the merchant to retain for ten years. The invoice contains the buyer's fiscal identifiers and, for standard invoices, their name and address.

We hold these records on your behalf and only for as long as your legal obligation lasts or until you instruct us otherwise, as described in Sections 6 and 9.

2. Information We Collect

Merchant & Account Data

Company Profile (the invoice issuer)

Invoice Records (your customers' data)

For each order you invoice, we store the document and what is needed to prove its lifecycle:

Fiscal data entered by your customers through the checkout block, the Thank you page block, or the POS tile is saved by Shopify on the order as order attributes. Fatturino reads it from there when it builds the invoice.

Billing & Usage Data

Operational Records

We Do Not Store:

3. How We Use Information

We use the information described above strictly to:

We never sell, trade, rent, or monetize your data or your customers' data, and we do not use it to train machine-learning models.

4. Roles & Legal Basis for Processing

With respect to your customers' data, you are the data controller and ezApps acts as a data processor, processing data only on your documented instructions, which you give by installing, configuring, and using the Service. Our transmission and storage provider acts as a sub-processor under our instructions.

We process this data under the following legal bases:

Fatturino is a commercial B2B system and is not intended for consumer personal use.

5. Data Security

We implement commercially reasonable security measures including:

However, no system can be guaranteed 100% secure, and you acknowledge and accept this risk.

6. Data Storage & Retention

Documents already lodged with SDI and placed in legal storage with our provider are governed by that provider's retention terms and by Italian law; deleting our records does not withdraw an invoice from SDI.

7. Third-Party Platforms & Sub-Processors

The Service operates by connecting to:

We rely on the following sub-processors to operate the Service:

We do not share your data with advertisers or data brokers.

8. Permissions We Request

Shopify requires apps to request explicit permission for the data they access. Fatturino requests access to orders, including orders older than 60 days, because invoices, credit notes, and re-issues can be required long after the sale and legally preserved documents stay linked to their order for ten years; to customers, so the POS tile can retrieve the buyer's address for invoices of EUR 400 or more; and write access to orders, so fiscal data entered on the Thank you page can be saved onto the order. We request no permission we do not use.

9. Your Customers' Rights

We support Shopify's mandatory privacy webhooks. If one of your customers exercises a data right through your store:

10. Your Rights

As a Fatturino customer, you have the right to:

Requests may be submitted to: support@ezapps.io

11. Children's Privacy

Fatturino is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Invoice data is processed and stored in the European Union (Germany and Italy). Account and billing records may also be processed in Canada, where ezApps is established, and in other jurisdictions where our infrastructure providers operate. Where data is transferred out of the EEA, we rely on appropriate safeguards, including adequacy decisions and Standard Contractual Clauses.

13. Data Breach Procedures

In the event of a confirmed security breach affecting your data:

Fatturino does not store payment details or customer credentials, so exposure is limited to the invoice records, company profile, and operational data described in Section 2.

14. Policy Updates

We may update this Privacy Policy from time to time.

15. Contact Information

For all privacy-related questions or requests:

ezApps Software Inc.
support@ezapps.io