Your Top Questions About Sagify, Answered

We've spent hundreds of hours talking to Shopify merchants who use Sage 50. The same questions come up repeatedly. What does Sagify cost? How long does setup take? Do you handle my version of Sage 50? Can I run it on multiple stores? What happens to my data?

This post consolidates the answers. If your question isn't here, contact our support team and we'll answer it directly.

In this post:

Pricing and licensing
Supported versions and editions
Trial and onboarding
Multi-store and multi-currency
Data security and privacy
Setup and implementation
Running and scaling
FAQ

Sagify FAQ

Pricing and Licensing

How much does Sagify cost?

Sagify pricing varies by Sage 50 edition (US or Canada) and volume tier. Current pricing is listed on the Sagify product page. We don't list specific dollar amounts here because pricing changes with features and market conditions — the product page always has the current rates.

Is there a free trial?

Yes. Every Sagify license includes a free trial period. You get full access to all features, process real orders into your actual Sage 50 company file, and see the results firsthand before committing to a subscription.

Do you offer annual or multi-year contracts?

Sagify is available as a monthly subscription with no long-term contract. You can cancel anytime. Contact sales if you need a quote for a multi-year commitment or enterprise license.

Is there a setup fee or onboarding cost?

Standard onboarding is included with your Sagify license. If you want white-glove setup where our team configures everything for you, reach out to support for details on that service.

Supported Versions and Editions

Which versions of Sage 50 does Sagify support?

Sagify supports current and recent versions of Sage 50 US and Sage 50 Canada. If you're running a version from the last 3 years, you're covered. If you're unsure, contact support and we'll confirm compatibility with your specific version.

What's the difference between Sage 50 US and Sage 50 Canada?

Sage 50 US is the United States edition with US chart of accounts, tax rules, and reporting. Sage 50 Canada is the Canadian edition with Canadian provinces, GST/PST/HST, and Canada-specific rules. Sagify has separate editions to match. Sagify US handles Sage 50 US accounts. Sagify Canada handles Sage 50 Canada accounts.

Can I run Sagify with Sage 50 Pro, Premium, or Standard?

Sagify works with any Sage 50 edition. The difference between editions (number of users, advanced reporting) doesn't affect Sagify's ability to import orders and payouts.

What if I'm using an older version of Sage 50?

Very old versions (5+ years) may not be compatible. Contact support and we'll check your version against our compatibility matrix.

Sagify features and support FAQ

Trial and Onboarding

How long is the free trial?

Standard trial length is 30 days. You get 30 days of full access to test with your real data.

Can I extend the trial?

Contact support if you need an extension. We sometimes grant additional time if you're in the middle of a busy season or working through a complex setup.

What happens to my data after the trial ends?

Your data stays in your Sage 50 company file, where it's always been. If you don't purchase a license, Sagify simply stops running. You can re-activate at any time.

How long does setup take?

Most setups are complete in 30 minutes to 1 hour:

Download and install: 5 minutes
Connect Shopify (OAuth): 5 minutes
Link Sage 50 company file: 2 minutes
Map accounts: 15 minutes
Test run: 5 minutes

If you choose white-glove setup, our team handles it and typically completes within 24 hours.

Do I need to be an accounting expert to set up Sagify?

No. Setup is designed for the person who uses Sage 50 daily — your bookkeeper or controller. You're mapping accounts and selecting how invoices are created, not writing code or managing servers. If you get stuck, support is available.

Multi-Store and Multi-Currency

Can I use Sagify with multiple Shopify stores?

Yes, but each store requires its own Sagify license and its own Sage 50 company file. Most merchants with multiple stores either consolidate into one Sage 50 company (with account segregation per store) or maintain separate Sage 50 files per store.

For details on multi-store accounting strategy, see our multi-store guide.

What if I want to consolidate multiple stores into one Sage 50 company file?

Sagify can post orders from multiple stores into a single Sage 50 company. You configure separate revenue accounts per store (or use tags/cost centers to segregate). Each import run can be filtered by store.

Does Sagify handle multi-currency orders?

Yes. If you sell in multiple currencies (USD, CAD, EUR, etc.), Shopify converts everything to your base currency before settling. Sagify captures both the transaction currency and the settled amount, and posts to Sage 50 with the correct conversion rate.

How are foreign exchange gains/losses handled?

Sagify posts the Shopify-calculated conversion gain or loss to your configured forex account in Sage 50. The posting reflects the actual settled amount, so your bank reconciliation is always exact.

Data Security and Privacy

Where is my data stored?

Sagify is a Windows desktop application that runs on your computer. It connects directly to your Shopify store (via API) and your local Sage 50 company file. No business data — orders, customers, inventory — is stored on Sagify's servers or any external server. The only data Sagify retains is anonymous telemetry (usage patterns, error logs) to help us improve the product.

Does Sagify see customer data (addresses, emails, phone numbers)?

Yes, Sagify reads customer data from Shopify orders so it can create customer records in Sage 50. However, Sagify does not store this data anywhere other than Sage 50. It's processed in memory and posted directly to your local company file.

Is my Sage 50 data encrypted?

Sage 50 uses its own security and encryption for the company file. Sagify interacts with the company file through Sage 50's local APIs. We do not add, bypass, or weaken any Sage 50 security.

Sagify handles customer personal data (name, email, address) as required to post invoices to Sage 50. This is necessary data processing. Because the data flows directly to your local Sage 50 file and is not stored elsewhere, you (not Sagify) control data deletion and retention. For specific GDPR/PIPEDA questions, contact support.

Who has access to my Sage 50 company file when Sagify is running?

Only the user who runs Sagify has access. Sagify uses your existing Sage 50 credentials. We never store passwords or access tokens. You control who can run Sagify.

Setup and Implementation

What do I need to set up Sagify?

You need:

A Windows PC (Sagify is a desktop application, requires Windows 10 or later)
A Shopify store (any plan level)
A Sage 50 company file (current or recent version, US or Canada edition)
Shopify admin access (to create the integration via OAuth)
Sage 50 admin access (to map accounts and verify the import)

Can I run Sagify on a Mac or Linux?

No, Sagify is Windows only. It requires local access to the Sage 50 company file, which runs on Windows.

Can I run Sagify on a shared network drive?

Not reliably. Sage 50 company files are designed to be accessed from a single machine. If you're using a shared file on a network drive, consult your Sage 50 setup before deploying Sagify. For most businesses, Sagify runs on the same Windows PC as Sage 50.

What if I have multiple team members?

Each Sagify license is a single Windows installation. If multiple team members need access, you have two options:

One person runs Sagify on a schedule (e.g., daily at 2 PM)
Each person has their own Sagify license

Most businesses choose option 1 — designating one person to run the import regularly.

How often should I run Sagify?

That's up to you. Many businesses run it daily. Some run it weekly. You choose. The workflow is:

Open Sagify
Select a date range
Click "Process"

Can I run Sagify automatically on a schedule?

Sagify doesn't have built-in scheduling, but you can use Windows Task Scheduler to run it on a daily or weekly schedule if you prefer hands-off automation.

Running and Scaling

What happens if I get a surge in orders (Black Friday, sale event)?

Sagify scales to order volume automatically. A day with 100 orders takes the same time to import (~10 minutes) as a day with 10 orders. The processing speed doesn't degrade.

How many orders can Sagify handle in a single import?

Sagify has been tested with 1000+ orders in a single batch without performance degradation. Most imports process at <2 seconds per invoice.

What if something goes wrong during an import?

Sagify has comprehensive error handling. If a specific order fails (e.g., missing SKU, malformed customer data), Sagify logs the error and continues with the next order. You can review the failure report and fix it (usually by adding the missing product to Sage 50) before re-running that order.

Can I undo an import?

Sagify imports create standard Sage 50 documents (invoices, credit notes). You can delete them in Sage 50 the same way you'd delete any document. However, duplicate prevention means if you re-run the import, you won't accidentally recreate them.

What if I make a mistake configuring the import rules?

You can change the configuration anytime. New rules apply to the next import run. Previous imports are left as-is (they're standard Sage 50 documents). If you need to fix historical imports, contact support for guidance.

Frequently Asked Questions

Do you offer training or documentation?

Yes. Every Sagify license includes access to setup guides, video walkthroughs, and our support team. For customers who prefer guided training, white-glove onboarding is available.

What kind of support do you offer?

Email support is included with every license. We typically respond within 24 hours on business days. For urgent issues, contact support to discuss premium support options.

Is there an SLA (service level agreement)?

Standard licenses come with community support. For SLA guarantees, contact sales about enterprise plans.

Can Sagify import historical orders (before I started using Sagify)?

Yes. You can set Sagify to import orders from any date range, including historical orders. Duplicate prevention ensures you won't create duplicates if some of those orders are already in Sage 50.

Does Sagify integrate with Shopify POS?

Yes. If you use Shopify POS alongside your online store, both channels feed into Shopify and Sagify imports all transactions. For details on managing in-store and online orders, see our POS integration guide.

What about other payment gateways (PayPal, Afterpay)?

Shopify handles the payment gateway integration. Sagify imports whatever Shopify shows, including orders paid via PayPal, Klarna, Afterpay, and other gateways connected through Shopify.

Can Sagify handle refunds and returns?

Yes. Refunds are imported as credit notes in Sage 50, linked to the original invoice. Partial refunds, full refunds, and return orders all work correctly.

Ready to Get Started?

For current pricing, editions available in your region, and to start your free trial, visit Sagify.

For questions not answered here, contact our support team.

How to Import Shopify Orders into Sage 50 - Decision tree for import methods
Shopify Sage 50 Integration with Sagify - Complete integration overview
Shopify Multi-Store Accounting in Sage 50 - Running multiple stores with one Sage 50 file
POS + Shopify + Sage 50: Multi-Channel Orders - Handling both online and in-store sales
How to Reconcile Shopify Payouts in Sage 50 - Payout automation
What Is Sage 50 Shopify Integration? - Explainer for first-time buyers
5 Signs You Need a Sage 50 Shopify Integration - When Sagify is the right move